Customer Service Rep / Care Guide

As a Customer Service Representative/Care Guide you will be the face of Oscar to our members. You’ll help members navigate the complexity of the healthcare system, answering questions and resolving issues in collaboration with teams across the company.

You will report into the Concierge Operations Team Lead.

Responsibilities:

Collaborate with your team of Care Guides, a Concierge Nurse and a dedicated bridge team
Communicate with geo-specific members via inbound/outbound phone or secure messaging
Assist in the coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalism
Answer questions and resolve issues related to topics such as claims and billing
Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction

Requirements:

3 years of Customer Service Experience or Bachelor’s Degree

Bonus points:

Prior healthcare or service experience
Ability to read, write and speak in both Spanish and English fluently

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We encourage our members to care for their whole selves, and we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.