Claim Associate -Total Loss

• Delivers a remarkable customer experience through assisting and handling claims involving property total losses
• Within approved limits, applies claims settlement procedures to process claims, initiate claim payment process and close files assigned by Auto Claim Management, Claim Specialist, and/or electronic assignment
• Assist claim specialist with the collaboration of internal partners and interface with external vendors, securing releases, and other duties on property claims
• Uses various electronic resources for claim handling
• Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair, total loss handling methods, and parts to settle claims within approved limits
• Follows established procedures to appropriately review, handle and settle applicable routine property and/or material damage claims
• Assists claim specialist with recognizing and properly handling and salvage issues
• Communicates claim information with team members, business partners, and external customers which may require contact by telephone, written correspondence, in person or other electronic media
• Recognizes and refers total loss claims that are beyond the scope of authority
• Arranges rental car and towing service
• Reviews written or computerized estimates in loss settlements
• Informs agents as needed during claims process
• Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures
• Researches, resolves, and settles tasks within approved limits and/or as directed
• Recognizes potential NICB indicators
• Recognizes and explains terms of policy as appropriate
• Opens applicable causes of loss
• Completes claim re-assignment to appropriate Auto/Fire segment
• Manages mail queue for claim specialists

Additional Details:

• Complete all applicable training
• Fulfill state licensing and continuing education requirements as applicable
• Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects
• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
• Must be willing to work flexible work shifts as operation dictates
• May work irregular hours, including nights, weekends and holidays, based on workload and job requireme
• May be required to work overtime

Position starts at $17.25 per hour.

HOURS of OPERATION: The anticipated hours of operation will be 7 a.m. – 8:30 p.m. Monday through Friday and 6:30 am - 6:00 pm Saturdays, Mountain Time. As such, depending on the customer time zone and employee office location, employee shifts may fall outside of the 7 a.m. – 7 p.m. employee time. Employees may be expected to work in a shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Employees’ work schedules may change based on business needs.

LICENSING: The successful candidate selected for this position will receive a job offer stating that continued employment as a Claim Associate is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination.

TELEPHONE MONITORING: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.

Location Details

Tempe, AZ 85281