Credit Operations Specialist/Loan Processor

Credit Operations Specialist II / Loan Processor II

Come drive the transformation of financial services, solve big problems and make a meaningful

difference in people’s lives. Join the Upgrade team, the same team that built Lending Club and is

now set to innovate again. Upgrade is combining a marketplace lending approach with credit

monitoring and credit education features designed to be even more helpful to more people. The

company is still at an early stage; this is your opportunity to join early and have a significant impact.

Come join a team of just over 50 talented and passionate fintech engineers, product, credit, finance,

legal, compliance, operations and marketing professionals. We are looking for new team members

who get excited about constantly learning, and always seeking to design and implement new and

better solutions.

Responsibilities:

Maintain high quality while processing large numbers of loan applications (40 per day)

Provide excellent customer service to inbound and outbound calls

30-50% of the time will be on the phone

Be an expert on our product and processes

Bring a flexible mindset – you will be required to adopt to changing policy and procedures on a

constant basis while maintaining a high quality to your work

Review financial documents submitted by borrower

Verify and calculate customer income

Detect suspicious and fraudulent loan applications

Meet or Exceed production, quality, and customer service goals

Skills:

1+ years experience in the banking, financial services, or related industry

BA/BS or higher

Team player

Detailed oriented

Excellent verbal and written communication skills

Ability to multi-task

Strong problem solving and analytical skills

Ability to thrive in a changing and fast-paced environment

Proficient with Excel, Word, and Outlook

Knowledge of Zendesk or other CRM applications is a plus

Benefits / Perks:

Competitive salary - $40K to $43K

Monthly bonuses - targeted 5%

Paid time off

Open office and convenient location

Comprehensive benefits package: Medical, dental, & vision

Kitchen stocked with beverages, snacks & treats

We are an equal opportunity employer and value diversity at our company. We do not

discriminate on the basis of race, religion, color, national origin, gender, sexual orientation,

age, marital status, veteran status, or disability status

Location Details

2 N Central Ave, 10th Floor Phoenix, AZ 85004