Customer Service Representative

Do you love helping customers? This positon may be perfect for you!!

The customer service representative will provide prompt, professional and courteous customer service to our agents and insureds ensuring that there is a constant focus on customer experience.

About us:

Legacy Insurance Services, Inc. is a successful and growing personal auto insurance company that is a member of the Western National Insurance Group (WNIG), "The Relationship Company®". WNIG is an “A” rated mutual insurance company with a 110+ year history and current assets of over $935 million. The company has been named to the Ward’s 50 Benchmark Group of top performing property and casualty companies in the United States.

Legacy is a well-established and growing non-standard personal auto insurance company located in the Ahwatukee Foothills of Phoenix, AZ. Every associate is part of our team in a casual workplace where creativity, enthusiasm, innovative thinking and a sense of purpose drives our company towards excellence.

We have openings for both English speaking and Bilingual-Spanish speaking Customer Service Representatives.

Responsibilities:

Enter data and process changes to include new business applications, endorsements and cancellations
Respond to agent and insured inquiries regarding policy status and billings.
Maintain working knowledge of policy processing systems including the Image Right system and its workflow.
Work reports generated by the processing systems.
Meets expectations for attendance and punctuality.
Meet pre-set productivity and quality goals
Perform special projects and other duties as assigned

Qualifications:

High school graduate or equivalent.
Prior Insurance experience a plus.
Customer service experience.
40 hours/week.
Working knowledge of Microsoft Office applications, and Internet is a plus.
Excellent verbal, written and interpersonal communication skills.
Demonstrated organizational, time management and prioritization skills.
Ability to use good judgment and to be flexible/spontaneous
Ability to work additional hours to meet deadlines and/or complete projects
Must be able to work in a team environment.

Hours and Days: Adjust work time and shifts to meet customer service needs for all operating states. (possible start time 8:30am or 9 AM). Monday - Friday 8 hour work day with 1 hour lunch. We also offer a flex schedule that includes Tuesday - Saturday hours.

We offer great benefits including:

Competitive salary, paid holidays, and personal time off (PTO)
Casual Dress every day of the week.
Complete benefits package including medical, dental, vision, life insurance, and employer matched 401(k)
Company Paid- Short-term Disability, Long-term Disability and Long-Term Care Insurance.
Opportunities for Career Advancement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. Candidates subject to successful completion of a background & credit check.