Appraiser - Estimatics

Job Description

# of Positions 30

Job Type Professional/Technical

Full/Part Time Full-Time

Shift First

Weekends Required Periodic

Why State Farm®?

Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.

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WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

li>Utilizes automated estimating systems to prepare repair estimates reflecting vehicle damage, identifies reparability issues that may result in a potential total loss claim and completes documentation on vehicle options, condition, mileage, and other factors.

Explains repair estimate information to State Farm customers, associates, and vendors.
Evaluates bids and engages with non-program repair facilities to support claim resolution.
Reviews estimates and affiliated work product of staff estimators, independent adjusters, and program repair facilities to effectively assess quality, competitiveness, compliance, process confirmation, and estimating expertise.

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

Utilizes automated estimating systems to prepare competitive repair estimates.
Provides technical support to claim handlers and less experienced estimatics team members on vehicle repair issues.
Uses estimating vendor tools, and ECS.
Applies knowledge of market value and other factors affecting reparability issues.
Refers information on possible vehicle total loss claims to the appropriate contact.
Evaluates bid content and photo documentation, vehicle damage, causation issues, and potential suspicious loss indicators.
Completes necessary claim file documentation in ECS in support of subsequent claim handling.
Applies thorough understanding of Standard Claim Process and Auto Damage Service Programs (ADSP).
May participate in review of initial supplement requests and make recommendations on futher evaluation processes.
Continuously develops professional/technical expertise regarding vehicle repair trends, automated estimating systems, repair techniques, tools, and other industry-related topics.
Works in an in-office, centralized environment.
At direction of claim handler, issues claim payments.
Communicates effectively with claim associates, customers and repair facility personnel concerning issues relative to ADSP and/or the collision repair process.
Evaluates Select Service and Staff photo documentation, vehicle damage estimates, and other damage assessment information.
Performs additional vehicle inspections to evaluate repairer requests relating to additional damage.
Identifies items not payable and communicates accordingly to the repair facility.
May be involved in some training support efforts, as directed by leadership, when circumstances warrant.
Participates in file review surveys to assess and inform leadership on individual staff and/or vendor performance.
Reports findings using prescribed reporting tools outlined in Auto Claim Manual/ADSP.
May audit vehicle damage losses including verification that all repairs are completed according to the final bill; documents any repair deviations.

ITEMS OF NOTE

Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects and working in adverse weather conditions.
Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm.
Position may include work in an office environment and desk setting with use of phone and computer.
Fulfill state licensing and continuing education requirements as applicable.
Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars.
Incumbent must be willing to work flexible work shifts as operation dictates.
Incumbent may work irregular hours, including weekends and holidays, based on workload and job requirement.
Incumbent may be required to work overtime.

Skills & Responsibilities

ADDITIONAL INFORMATION

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The In-Office Appraiser team is a dedicated workforce assigned to a centralized, Auto Estimatics/Claims environment.

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience is strongly preferred. ICAR, ASE, or Auto Collision certifications a plus.

Strong customer service, relationship building, and decision making skills desired.

LOCATION:       Tempe Operations Center; 2700 S Sunland Dr; Tempe, AZ 85282

START DATE:     Tuesday, December 29, 2015. Candidates must be available to start and attend the entire, 4-week mandatory training that begins on this date.

HOURS:   Monday - Friday, 7:00 am -7:00 pm in the local time zone. Employees may be expected to work in a rotating shift environment including irregular hours, weekends, and holidays based on workload and job requirements.

TRAINING: Once hired, selected candidates will attend a 4-week MANDATORY paid training - Monday through Friday from 8:00am to 4:30pm.

INCUMBENCY:   Candidates hired into these positions will have an incumbency period that begins on the start date and extends to 12 months after start date - which must be met before employee can apply for other State Farm positions. This incumbency period does not alter the at-will nature of employment relationship.

NEXT STEPS:   Competitive Candidates may participate in phone interviews with Recruiter and Leadership.

BACKGROUND CHECKS: Employment is contingent upon successfully completing all background checks. Failure to do so may result in rescission of job offer and/or termination.

No virtual or field opportunities.

Competitive salary - commensurate with experience & education.

Excellent benefits package(s), which includes health benefits, dental & vision plans, paid vacation, paid sick leave, 401K and non-contributory retirement plan, etc. Eligibility may vary.

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BENEFITS: TOTAL REWARDS

Our Total Rewards benefits package includes:

Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan, Credit Union, a fully funded retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers. You can also learn more about what to expect from our employment process here.

State Farm Insurance is an equal opportunity employer

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