Customer Service Representative/Claim Associate - ILR

Job Description

# of Positions 29

Job Type Para-professional/Support

Full/Part Time Part-Time

Shift Any/All

Weekends Required Both

Why State Farm®?

Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.

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WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.Claim Associates in the new Initial Loss Reporting (ILR) area receive claims and ensure prompt routing to other claim handling teams. At State Farm, our Claim Associates support the mission and values of our company by providing Good Neighbor service throughout the claim handling process. The primary responsibilities of a Claim Associate-ILR include:

· Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting

· Gathering and documenting loss information

· Working in a collaborative team environment to handle a large volume of claims and telephone calls

· Using State Farm claims systems and other technologies to perform job duties

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

· Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable

· Ability to learn and apply claims policies and procedures

· Ability to communicate clearly, professionally, and empathetically

· Ability to maintain quality work product and professionalism, even when work volume is high

· Ability to learn and utilize computer systems and other technologies

· Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability

ITEMS OF NOTE

· Applicants must be willing to work flexible work shifts within a 24 hour work environment

· Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements

ADDITIONAL INFORMATION

****************** PART-TIME POSITIONS ONLY ***********************

Initial Loss Reporting (ILR) Claim Associates are a dedicated, in-office workforce assigned to our centralized claim environment. These positions will be housed in our centralized operation in either Phoenix or Tempe, Arizona.

* Excellent customer service, communication, and teamwork skills a must. *

*Please refer to the Claim Associate ILR level descriptor for additional roles and responsibilities of the position. *

* This is a 24-hour operation, requiring employees to work various shifts, nights, weekends, and holidays. *

* Part-time work schedules are 20 hours per week and may include weekends and holiday shifts. These positions offer part-time employee benefits and a paid-time off bank. *

*You will be assigned a Part-time shift of 20 hours per week (4 days at 5 hours per day). We are only looking for candidates who are willing to work the shifts as assigned which may include weekends and holidays. Schedules are likely to change in the future and flexibility to shift scheduling is desired.

*The mandatory Training Period begins on the start date of November 30, 2015. The schedule for the training period differs from the 20 hour assigned PT schedule. Training will be 30 hours per week, Monday thru Friday for 5 weeks. You will be expected to be present for every day of training.

*External starting salary $13.40 per hour*

Our compensation programs are always evolving and are subject to change.
There is a 6 month promotional and 12-month lateral incumbency period which begins after training is completed.

Location may include one of the following:
* Gateway Operations Center - 444 N. 44th Street, Phoenix, AZ 85008
* Discovery Operations Center - 2118 E. Elliot Road, Tempe, AZ 85283

Candidates must be willing to relocate themselves at their expense to the Tempe/Phoenix, Arizona area.

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BENEFITS: TOTAL REWARDS

Our Total Rewards benefits package includes:

· Competitive starting salary

· Annual merit reviews

· Annual bonus potential

You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan, Credit Union, a fully funded retirement pension plan, and more.

For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers. You can also learn more about what to expect from our employment process here.

State Farm Insurance is an equal opportunity employer

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