OnTrac is hiring!

Customer Service Representative

Job Description

OnTrac is the largest regional package delivery company in the United States. Our customers operate in time-sensitive environments and can be assured we understand the importance of every shipment we deliver. OnTrac has a reputation for delivering service excellence, and our “can do” attitude is the hallmark of our success. We routinely go the extra mile to help get the job done. Each year since 2002, The Arizona Business Journal* has recognized OnTrac as one of the top 25 fastest growing companies in Arizona, and, our employees have voted OnTrac as one of the “Best Places to Work*.” It’s a great company! OnTrac’s Customer Care Center located in Chandler, AZ is currently hiring for the following positions: • Operations Support Specialists • Customer Care Advocates • Special Accounts Group Advocates (Major Account Monitoring) Successful candidates will: • Handle inbound and outbound calls tracking packages and shipment updates. • Schedule parcel pickups and respond to general information inquiries. • Enjoy working in a professional, casual, team based environment with extensive customer contact!

Skills & Responsibilities

Job Requirements
Our ideal Operations Support Specialist, Customer Care Advocate and Special Accounts Group Advocate candidates will:

12 months of customer service and/or call center experience preferred
Multi-task between numerous applications in a windows based environment
Solid Judgment and willingness to escalate issues quickly and efficiently
Effective oral and written communication skills are necessary to complete various tasks
Ability to communicate and interface effectively with many types of people
Ability to apply common sense understanding to carry out simple one- or two-step instruction
A knowledge of personal computers in a window based environment, with skills in all Microsoft Office software
Analytical thinker who can make fast decisions and adapt to changes while remaining focused on customer, team and Company goals
Work cross functionally with other departments to ensure customer issues are addressed timely
Thrive in a fast paced, results driven environment
Have strong interpersonal and problem solving abilities
Ability to apply common sense understanding to carry out simple one- or two-step instruction
Be able to attend a 4 week training session Monday – Friday from 9AM to 5:30 PM
Successfully pass a pre-employment background check & drug screen

Salary Details

Work a full time set schedule with hours ranging from 6AM to Midnight Monday through Saturday and 4PM to Midnight on Sundays.
Starting pay for Full Time open Support Specialist, Customer Care and Special Accounts position(s) range from $13.00/hr to $15.00/hr.
We are also proud to offer our valued full-time employees a benefit package, vacation, sick pay, 401(k) and a great culture.