Customer Service Representative

Job Description

Responsible for handling incoming inquiries from Ambassadors, Customers, and potential customers. The Representative will enhance company relationships with Ambassadors and Customer by establishing a relationship and rapport. In addition the Representative will be resolving any issues presented by the Ambassador or Customer.

Essential Duties and Responsibilities:
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Builds business relationships with Ambassadors by educating them on compensation, product offerings and expediting sales and return transactions.
• Sets the expectation and first impression with the customer regarding the quality of service that can be expected from Plexus.
• Answers the phone in a pleasant and professional manner.
• Determines the action to be taken and if the action is consistent with the company policies and standard.
• Strive for first time resolution.
• Document the resolution and follow up with the customer as needed.
• Communicates effectively with other departments to resolve customer issues.
• Enhance company relationships with Ambassadors by answering product and service questions.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Maintains financial accounts by processing customer adjustments.

SUPERVISORY RESPONSIBILITIES: NONE

Skills & Responsibilities

SKILLS/QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking;
Must have a track record of schedule adherence and stellar attendance record.
• Six months of customer service experience and stable work history.
• Proven ability to resolve problems by asking questions to get to root cause of the problem.
• Knowledge of principles and processes for providing exceptional customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

EDUCATION and/or EXPERIENCE
• High school diploma or GED
• Basic to intermediate computer skills
• Microsoft office
• Excellent Customer Relation Skills

LANGUAGE SKILLS:
• Ability to write routine reports and correspondence.
• Ability to understand directions presented orally or in writing and to communicate with supervisors, co-workers and customers.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work performed is in a typical interior office that requires normal safety precautions.
• The employee must occasionally lift and/or move up to 10 pounds.
• Daily use of telephone or computer requires use of hands to handle, or feel and reach with hands and arms as well as the employee is regularly required to sit and talk or hear.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
• The noise level in the work environment is usually moderate.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Details

Location Details

15649 N Greenway Hayden Loop Scottsdale, AZ 85260