Claims Resolution Associate

Job Description

APPLY TODAY - START MONDAY, JULY 13TH!!!

First American Home Buyers Protection Corporation is growing again and we are looking for individuals who would like to grow along with us.

We offer an extensive training program to help make you successful as you represent us in dealing with our valued customers. Our Associate Claims Resolution Representative (CR) position is the first step of your new career.

First American Home Buyers offers home owners a wide range of affordable home warranty products and services that cover the cost of repair or replacement of specific mechanical defects in a home.

Do you enjoy talking on the phone and have a great personality, positive attitude, and high-energy level? Do you also have good computer skills and learn new applications quickly? Apply now to be considered for our upcoming new training class! You can start your professional career with us where career advancement is up to you. Our CR’s who are star performers typically advance within the first year of beginning their new career.

As a CR you will perform the following:

• Answer inbound customer calls regarding new and existing service requests
• Assist in understanding and evaluating warranty coverage
• Document all calls in First American’s system FALCON
• Process claims for homeowners and assist with warranty coverage inquiries
• Create work items from Claims and/or work orders
• Cancel or re-open claims or work orders
• Provide homeowners with all relevant information pertaining to the contract, claims or work order.
• Handle various dispatch activities
• Resolve homeowner and contractor scheduling conflicts
• Be given the chance to progress through the organization at a rapid pace, depending on your aptitude and open positions

What’s in it for you?*
• 16 days accrued paid time off, per year!
• Paid holidays (if applicable)
• Medical, Dental and Vision Insurance
• Short Term and Long Term Disability
• 401k match (based on company profitability)
• Hands on training from some of the top performers in the market
• THE ABILITY FOR ADVANCEMENT

*Fulltime status required to be eligible for the above mentioned benefits*

Join the First American Family of Companies and you’ll have the opportunity to develop new skills, stretch yourself, and grow as a professional. Our programs and resources are designed to enhance your career growth and help you realize your full potential.

Bilingual Spanish a plus

Assessments may be associated with the hiring process

Skills & Responsibilities

High School Diploma or equivalent
Typically 2+ year's customer service in a call center environment
Good listening, verbal and written communications skills
Ability to overcome objections
Ability to multi-task, prioritize, and follow-up
Good problem solving and conflict resolution skills
Working knowledge of basic PC/windows environment