State Farm is hiring!

Claim Associate - ILR

Job Description

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers. Claim Associates in the new Initial Loss Reporting (ILR) area receive claims and ensure prompt routing to other claim handling teams. At State Farm, our Claim Associates support the mission and values of our company by providing Good Neighbor service throughout the claim handling process. The primary responsibilities of a Claim Associate-ILR include:

Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting
Gathering and documenting loss information
Working in a collaborative team environment to handle a large volume of claims and telephone calls

Using State Farm claims systems and other technologies to perform job duties

Skills & Responsibilities

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable
Ability to learn and apply claims policies and procedures
Ability to communicate clearly, professionally, and empathetically
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to learn and utilize computer systems and other technologies

Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability

ITEMS OF NOTE

Applicants must be willing to work flexible work shifts within a 24 hour work environment
Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements

ADDITIONAL INFORMATION

****************** PART-TIME AMD FULL-TIME POSITIONS *******************************

Part-Time Job ID 45734 # of Positions: 42

Full-Time Job ID 45733 # of Positions: 80

Initial Loss Reporting (ILR) Claim Associates are a dedicated, in-office workforce assigned to our centralized claim environment. These positions will be housed in our centralized operation in Tempe, Arizona.

*** This is a 24-hour operation, requiring employees to work various shifts, nights, weekends, and holidays. ***

* A majority of the shift assignments are afternoon and evening. However, schedules are likely to change in the future and flexibility to shift scheduling is desired. ***

We are only looking for candidates who are willing to work the shifts as assigned which may include weekends and holidays.

The mandatory Training Period is 4-5 weeks and it is paid training. Please visit State Farm Careers web page for start date.

**External starting salary $12.90 per hour**
Our compensation programs are always evolving and are subject to change.

There is a 12-month incumbency period which begins after training is completed.

*** Excellent customer service, communication, and teamwork skills a must. ****

Please refer to the Claim Associate ILR level descriptor for additional roles and responsibilities of the position.

Candidates must be willing to relocate themselves at their expense to the Tempe, Arizona area.

Please monitor your email, including spam, trash, and junk folders frequently as State Farm communicates primarily by email.

Competitive candidates may participate in phone interviews and/or online testing.

Location may include one of the following:
* Gateway Operations Center; 444 N. 44th Street; Phoenix, AZ 85008
* Discovery Operations Center; 2118 E Elliot Rd; Tempe, AZ 85283

Our Total Rewards benefits package includes:

Competitive starting salary
Annual merit reviews
Annual bonus potential

You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.

For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers (www.statefarm.ca/careers in Canada). You can also learn more about what to expect from our employment process - US or Canada.

State Farm Insurance is an equal opportunity employer

Apply Here