State Farm is hiring!

Customer Service Rep - CRC 43536

Job Description

Why State Farm®?

Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

Serves as first level contact for basic and routine customer service inquiries and problems
Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries and claim reporting

Skills & Responsibilities

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

Develops knowledge of company products and services
Escalates problems or inquiries as needed
Uses established procedures, scripts and screens
Promotes State Farm products and services

ITEMS OF NOTE

May work irregular work hours based on workload and job requirements
Must be willing to work flexible work shifts as operation dictates

Salary Details

The Customer Response Center is an after-hours and weekend operation that supports a 24 hour, 7 days per week work environment driven by our customer demand. We are hiring part-time employees to start with us on June 9, 2014 at our Papago Buttes Location, 1500 N. Priest Drive, Tempe, AZ.

Selected candidates will attend 7 weeks of paid training from June 9 to July 26, Monday through Friday from 5:30AM - 11:30AM. Candidates must be able to attend all of the mandatory training. Selected candidates will be assigned an initial work schedule at the time of the final offer. The work schedule is a set schedule of 24 hours per week and will include working a full day Saturday and/or Sunday every week and may include working some holidays in the future. Due to the nature of our business, flexibility in the work schedule is needed and future work schedules may changed based on business needs.

The hourly pay for this position is $12.90. Shift pay may apply. Our compensation programs are always evolving and are subject to change.

A 12 month incumbency period is required for selected employees.

These jobs are eligible for benefits including: Medical, Dental, Vision, and Life insurance options, 401(K) participation, pension plan, paid time off, credit union membership, employee discounts, plus much more.