Enrollment Counselor....HIRING ASAP!!

Job Description

Position Overview:

The Enrollment Counselor is responsible for enrolling the highest quality students into WGU. Achieving success as an EC requires the ability to manage time effectively as they are accountable for contacting new inquires, following up with potential students, applicants and students to ensure a smooth admissions process. The EC is held to the highest level of ethical standards in all aspects of their responsibilities. It is necessary for there to be a clear understanding of the sales process and the necessary skills to provide the most efficient and professional customer service.

Essential Job Responsibilities:

• Consistently make outbound calls to those who have shown an interest in one of the programs offered at WGU
• Assist potential students in identifying and determining which program will best help them achieve their educational goals
• Manage key follow-up activities to ensure timely processing of student application and admissions decision
• Manage all aspects of ensuring new students are prepared to start their degree program
• Collaborate with other university departments to meet the needs of students
• Participate in key meetings to ensure accountability of perspective students and students
• Ensure that all state, federal, and accreditation requirements and laws are followed
• Continually participate in training and development opportunities to ensure growth and professional improvement

Skills & Responsibilities

Required Skills:

• Bachelor's Degree preferred (or actively pursuing a Bachelor's Degree)
• Strong verbal & written communication
• Clear understanding of the sales, the recruiting process and demonstrated customer service skills
• Minimum of 2 years working in a related field of working with customers and helping them in the decision making process
• Excellent organizational and problem solving skills
• Ability to work in a fast pace environment
• Strong work ethic
• Ability to work both independently as well as with a team to achieve goals
• Exceptional skills with the use of a variety of technologies (Email, CRM, Phones, MS Office)

Key Competencies:

• Communication-Written, Verbal, Active Listening
• Professional
• Student Focused
• Adaptable
• Accuracy
• Accountable
• Results Oriented
• Interviewing
• Problem Solving

Salary Details

Great, competitive salary in addition to great benefits! Full compensation plan will be discussed during the interview process.

Location Details

Phoenix, AZ 84107