NaturZone Pest Control is hiring!

Office Manager/Scheduling Coordinator

Answering phones giving exceptional customer service to aid in retention of accounts and avoid cancelations
Filling customer orders and fielding inbound sales calls
Running schedules for routes
Organizing routes for optimum service and timeliness
Coordinate activities for all company departments: owners, sales teams, multiple technicians, and supplementary office help

Customer Service Experience in a phone based role preferred
Geographical knowledge of Maricopa County/Greater Phoenix communities and knowledge of the traffic patterns in order to schedule commitments for customer needs
Good administrative and technical skills with the ability to type quickly and accurately while on phone to document calls
Proven organizational skills and a demonstrated ability to balance several tasks with ease while having a focus on quality
Sales experience with ability to overcome objections helpful
Ability to be at work when scheduled. Phones are ON 8am – 5pm. No expectation of any scheduled time off from April thru September as this is high season for this business
High School Diploma or equivalent required; Bachelor’s degree preferred

Competencies:

Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.

Physical Demands:

Majority of time required to sit.
Majority of time using hands to finger, handle, or feel.
Majority of time required to reach with hands and arms.
Required to talk or hear; in person and on phone
Finger dexterity required. Major Computer work.
Hand coordination required. Typing abilities.
Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus