Verengo Solar is hiring!

Customer Care Specialist - Verengo Solar, a "Top Company to Work For In AZ"

Job Description

Mission
Foster and lead the customer relationship through the lifecycle of building a solar system on their home with the goal of achieving the highest level of customer experience satisfaction.

Essential Job Functions
• Build trust and rapport with prospective customers
• Resolve concerns and overcome obstacles to going solar
• Partner with cross-functional departments to accomplish mutual objectives
• Accurately enter customer information into CRM database
• Other actions and assignments as assigned
• Communicate and share best practices
• Attend company and departmental meetings as directed
• Participate in ongoing training, development and certifications

Skills & Responsibilities

Competencies
• Honesty/Integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Follow-through on commitments. Lives up to verbal and written agreements, regardless of personal cost.
• Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
• Communication. Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.
• High Standards. Expects personal performance and team performance to be nothing short of the best.
• Proactivity. Acts without being told what to do. Brings new ideas to the company.
• Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.
• Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Work Ethic. Possesses a strong willingness to work hard.

Required Skills
• Proven relationship building skills
• Strong analytical & problem solving capabilities
• Proven leadership and ability to drive performance
• Proven ability to resolve escalated complaints and restore relationships
• Outstanding verbal and written communication skills
• Experience in a customer focused role required
• History of good attendance at work and time management
Required Experience
• 1 + years of experience with customer service
• Proven success and track record of:
o Meeting and exceeding goals or quotas
• 3-5 years of experience in customer service, call center environment
Benefits
We offer competitive pay with a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, vacation & sick leave, flexible spending accounts, and a 401(k) plan.

Verengo Solar is an Equal Opportunity Employer.