This candidate will provide post-sales customer service and technical support to Vendor/Client customers. The candidate will provide telephone support to answer technical questions related to Tablets, Mobile phones, Digital TVs, computers, applications and other consumer electronics products.
The Company:
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.
Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements. By delivering from our locations in Asia, Europe, Latin America, Canada, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more.
Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.
Responsibilities:
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires
- Troubleshoot home and business networks
- Acts as a technical resource in assisting remote users to resolve problems with equipment and data
- Ability to translate complex technical terms into terms easily understood by the customer
- Knowledge in Wireless communication.
- Review, test and deploy software patches.
- Negotiation and decision making skills
- Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
1601 W. Fountainhead Parkway, Ste. 400 Tempe, AZ 85282
